1. Introduction
Welcome to Wiigo. To ensure transparency and compliance with data protection regulations, we inform you about how we process your personal information and your rights as a user. This policy applies to all users registered on the Wiigo mobile app or web platform within the territory of Gabon.
2. Data Controller
Entity responsible: wiigo S.A.R.L.U.
Registered office: Libreville, Gabon
Contact email: contact@gabonconnect.com
3. Data We Collect
While using the app, we collect and process the following personal data:
- Identity data: full name, date of birth, profile photo.
- Contact data: phone number, email address.
- Location data: real-time GPS (with active permission).
- Usage data: trip history, payments, ratings, cancellations.
- Financial data: cards, wallet, Mobile Money (processed by third parties).
- Identity documentation: (for drivers and partner companies).
4. Purpose of Data Processing
Your data will be used to:
- Enable your registration and access to the app.
- Provide transportation, delivery, or rental services.
- Manage payments, cancellations, refunds, and receipts.
- Ensure the safety of all users (e.g., SOS button, route tracking).
- Prevent fraud, unauthorized access, or suspicious activity.
- Provide customer support and communicate with you.
- Perform technical improvements and statistical service analysis.
5. Legal Basis for Processing
- Your explicit consent (when registering or accepting within the app).
- The execution of the service agreement between you and Wiigo.
- Compliance with legal and security obligations.
6. Data Sharing and Disclosure
Your data may be shared with:
- Technology providers (hosting services, SMS, payments, etc.), including Flutterwave as Wiigo's official payment processing platform.
- Drivers or rental companies, when necessary to carry out a trip or rental service.
- Local authorities, where required by Gabonese law.
We will never sell your data or share it for commercial purposes without your consent.
7. Data Retention
- While your account remains active.
- Up to 5 years after your last activity, for legal or fiscal purposes.
8. International Data Transfers
If servers are located outside of Gabon, we will ensure that an adequate level of protection is in place in accordance with GDPR principles and local data protection regulations.
9. Your Rights as a User
You have the right to:
- Access your data
- Correct inaccurate information
- Request deletion (right to be forgotten)
- Object to or restrict processing n
- Request data portability
To exercise your rights, email contact@gabonconnect.com or use the privacy settings in the app.
✅ User Consent
By clicking "I ACCEPT" or registering on Wiigo, you confirm that you have read and understood this privacy policy and expressly consent to the processing of your personal data for the stated purposes.
App validation: ☑ I accept the terms and consent to the use of my personal data